Technical assistance
Why can’t I log into my account?
If you are having difficulties logging into your account or the page is freezing, it might be due to too much data stored in your web browser. Try these steps before logging into your account:
1. Clear your browser’s cache.
On Google Chrome:
- Select the three dots at the right side of the browser’s search bar.
- Select "More Tools," then choose the option marked as "Clear Browsing Data."
- Select the desired time range and make sure to select the boxes marked "Cookies and other site data" and "Cached images and files."
- Select "Clear data."
On a Mac or using Apple Safari:
- On Safari’s drop-down menu, select "Preferences" .
- Go to the Advanced option.
- At the bottom, select "Show Develop Menu" click "Develop" and then select "Empty cache."
On Microsoft Edge:
- At the same time, press the Control, Shift and Delete keys on your keyboard.
- A new tab will appear with the options to clear browsing data.
- Select your "All time" on the "Time Range" drop-down menu. Make sure to select the box marked "Cached images and files," and then click the blue button marked "Clear Now."
2. Refresh the page before logging in.
3. Try to log into Resume Genius from a private or incognito browser window. If following these steps did not work, please contact one of our customer service representatives through our phone or chat options for further assistance.
How do I reset my password?
The password reset is not working and redirects me to the same page. What can I do?
If the password reset is not working, try these steps:
Resume Genius is optimized for use in Google Chrome, try opening a new browser window there.
Refresh the Forgot Password page.
Clear your Google Chrome browsing data:
- Select the three dots at the right side of the browser’s search bar.
- Select "More Tools," then choose the option marked as "Clear Browsing Data."
- Choose the desired time range and make sure to select the boxes marked "Cookies and other site data" and "Cached images and files."
- Select "Clear data."
Once these steps have been completed, try to reset your password once again. If you are still having difficulties, please reach out to one of our customer service representatives through phone or chat.
Why can’t I print my resume?
If you’re having difficulties printing the documents you created, try following these troubleshooting steps:
- Download your document and save it on your computer as a PDF or Microsoft Word Document.
- Make sure your printer is turned on and connected to your computer.
- Restart your printer.
- Restart your computer and try to print it again.
- If the issue persists, contact one of our Customer Service Representative through phone or chat for further assistance.
Payment information
What payment methods can I use?
Resume Genius can only accept credit cards as a payment method. Unfortunately, we are unable to process payments through Paypal, Venmo, prepaid cards, or debit cards. If you are unable to pay with your credit card, you may need to reach out to your banking institution for authorization on the transaction.
I have received charges from Resume Genius and I do not remember subscribing. Do I have an account with you?
Here are some methods to confirm if you have an existing account:
- Search your email for any confirmation emails from Resume Genius, including your spam/junk folder.
- Try to log into Resume Genius. If you do not know the credentials, enter your email address on the "Forgot Password" page. If an account exists under that email, you will receive a password reset message which will allow you to choose a new password and grant access for account verification. If you’ve tried all of your emails and did not receive the password reset email, most likely you do not have an account with us.
- If you tried the previous steps and you are still unsure if you have an account, contact one of our Customer Service Representatives through phone or chat for assistance.
Delete or request data
How can I delete or retrieve all of my data?
Cover letter FAQs
General cover letter questions
- Do I need a cover letter for an internship?
- Does a CV include a cover letter?
- Should you introduce yourself in a cover letter?
- What do employers look for in a cover letter?
- What is an enclosure in a cover letter?
- Why is a cover letter called a CV?
- What can a cover letter explain that a résumé cannot?
- How do I download my finished cover letter from Resume Genius?
Cover letter length
Cover letter formatting
- Do cover letters need an address?
- Do you indent paragraphs in a cover letter?
- Should a cover letter be double spaced?
- Should a cover letter have a header?
- What are the four parts of a cover letter?
- What should you name your cover letter file?
- What should the first paragraph of a cover letter include?
- What should the last paragraph of a cover letter include?
- What is the correct order that the four parts of a cover letter should appear in?
Cover letter templates
Resume FAQs
General resume questions
- Can I make a resume on my phone?
- Should I put my resume on LinkedIn?
- What is a resume builder?
- How to use the Resume Genius resume builder for free
- What looks bad on a resume?
- How much does Resume Genius cost?
- Is Resume Genius free?
- Is Jobscan free?
- Is Resume Genius legit?
- Do you have to pay for Resume Genius?
- Does Resume Genius use AI?
- Who owns Resume Genius?
- How do I cancel my Resume Genius subscription?
- Is Resume Genius safe to use?
- Is Resume Genius a good site to use?
Resume formatting
- How big should your name be on a resume?
- Is size 11 font too small for a resume?
- Is size 9 font too small for a resume?
- Is 10.5 font too small for a resume?
- How do you write your address on one line on a resume?
- How do you write a phone number on a resume?
- Should a resume be double spaced?
- What should you name your resume file?
Resume templates
Resume etiquette
Resume writing
- Can you say “I” in a resume?
- Do I need to put months on my resume?
- How do I sell myself on a resume?
- How do you end a resume?
- How do you say friendly on a resume?
- What are 5 things that should be included on a resume?
- What can I say instead of responsible on a resume?
- What should not be included in a resume?
- Why shouldn’t personal data like age, race, or gender be included on a resume?
- What are synonyms for "assisted" on a resume?
- How do I make a resume on an iPhone?
- What's a good synonym for "collaborate" on a resume?
- How do I make a simple resume?
Resume skills
Life and situation-specific questions about resumes
- How do I explain a gap in my resume?
- How do you write a resume when you haven't worked in years?
- How long is too long of an employment gap?
- Should I put a job I got fired from on my resume?
- Should I put stay-at-home mom on my resume?
- Where do you put pronouns on a resume?
- Which resume is considered most useful for changing or starting careers?
- What project manager resume keywords should I include on my resume?
- How do I download a resume from LinkedIn?